custom-made orders can take up to 6-8 weeks to create. readymade orders will ship within one week.
all domestic orders are shipped by usps priority mail
we ship worldwide using usps international priority mail. you are responsible for all customs duties + taxes that your country expects you to pay to receive your item.
we are not responsible for packages that are lost, stolen or damaged in transit.
you will receive a confirmation email immediately after your order is placed. once your item has shipped, you will receive another email with tracking information. if you do not immediately receive a confirmation email after placing your order, please email us at email@example.com in order to update your email address.
items shipped via USPS priority mail are insured by USPS for up to $100.00. if you'd like to add additional insurance to your shipment, email firstname.lastname@example.org
readymade items must be returned within 5 days of you receiving the item. items must be unworn, unwashed, undamaged with tags still attached. you are responsible for all shipping costs, and you will be reimbursed using your original form of payment upon us receiving the item. Any item on sale or purchased as part of a sale (BOGO, percent off etc) is final sale and not eligible for return.
custom orders (from the quilt shop, bandana/tablecloth bundles etc.), and supply orders (orders where you supply your own materials like quilts, bandanas etc) are not eligible for return. Any item on sale or purchased as part of a sale (BOGO, percent off etc) is final sale and not eligible for return.
all personalized items (name embroidery) are final sale
email email@example.com with your name and order number to begin the return process. if we receive a return package and were not contacted via email to approve the return, we will refuse the package delivery and no refund/credit will be issued.
alterations are accepted on a case by case basis. if you have a garment that needs additional alterations, please email inquiries to firstname.lastname@example.org. alteration fees are subject to change, and may be provided upon request.